Q: Where do you ship from?
A: All orders are shipped from our studio in UK. We use eco-friendly packaging and reliable carriers for both local and international orders.

Q: How long will my order take to arrive?
A: Each piece is made to order. Please allow 2–3 business days for embroidery and preparation, plus standard shipping time:
– UK: 1–2 business days
– France & EU: 3–7 business days

Q: Do you offer tracking?
A: Yes, all orders come with tracking. You’ll receive an email with your tracking number once your order has shipped.

Q: What kind of clothing do you use?
A: We use premium unisex, oversized t-shirts and sweatshirts from Stanley/Stella — 100% organic cotton, ethically produced, and ultra-soft.

Q: How do I know what size to get?
A: Our pieces are intentionally oversized for a relaxed fit. We recommend checking our size guide before ordering. If you're between sizes, we suggest sizing down.

Q: Are the designs machine-embroidered or hand-embroidered?
A: Each piece is stitched using a professional embroidery machine, allowing for precision and long-lasting quality. Every design is hand-prepared and carefully monitored.

Q: Will the embroidery fade or unravel?
A: No — we use high-quality, colorfast threads made to withstand regular washing. With proper care, your piece will remain vibrant and intact.

Q: How should I wash my embroidered item?
A:
– Wash inside-out in cold water (30°C max)
– Gentle cycle
– Avoid bleach or harsh detergents
– Hang dry or tumble dry low
– Iron inside-out, avoiding direct heat on embroidery

Q: Can I return or exchange an item?
A: Each piece is made to order, which means we don’t accept returns or exchanges unless the item is faulty or incorrect. Please double-check sizing and product details before placing your order.

If there’s an issue with your order, just email taleno10.studio@gmail.com within 14 days of receiving it — I’ll make sure it’s sorted.

Q: Can I cancel or edit my order?
A: Orders can be cancelled or edited within 12 hours of purchase. After that, we begin production and cannot make changes.

Q: Do you take custom embroidery requests?
A: For now, we’re focusing on curated collections. Limited custom options may be available in the future — sign up for our newsletter to stay updated.

Q: How can I reach you?
A: You can email us at taleno10.studio@gmail.com or message us on Instagram @tale_no.10 We typically respond within 24–48 hours.