Privacy Policy
Last updated: 01/08/2025
At Tale No.10, your privacy is important to us. This policy outlines how we collect, use, and protect your personal data when you visit our website or make a purchase.
1. Who We Are
Tale No.10 is a UK-based embroidery clothing brand. Our website is built on Squarespace and our contact email is taleno10.studio@gmail.com.
2. What We Collect
When you use our site, we may collect:
Name and contact details (e.g. email, shipping address)
Payment information (processed securely via Squarespace)
Order history
Email sign-up data
Website usage data (via Squarespace Analytics)
3. How We Use Your Data
We use your data to:
Process and ship orders
Send email updates (only if you subscribe)
Respond to inquiries
Analyse site traffic to improve our services
We never sell or rent your data.
4. How We Store and Protect Your Data
Your data is stored securely through Squarespace’s platform and protected using standard encryption. Access is limited to those who need it to fulfil orders or provide services.
5. Sharing with Third Parties
We use third-party services that may process your data:
Squarespace – Website, analytics, checkout, and email marketing
Payment providers (e.g. Stripe or PayPal, via Squarespace)
Shipping carriers (to deliver your order)
All third parties are GDPR-compliant.
6. Your Rights (UK GDPR)
You have the right to:
Access the data we hold about you
Request correction or deletion
Withdraw consent to marketing emails
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise these rights, email us at: taleno10.studio@gmail.com
7. Cookies
We use cookies through Squarespace for site functionality and analytics. By using our site, you consent to their use.
8. Contact Us
If you have any questions or concerns about your data, email us at taleno10.studio@gmail.com.
9. Changes to this policy
We may update this policy as our brand grows. Any changes will be posted on this page with a new “last updated” date.
Terms of Service
Last updated: 01/08/2025
Welcome to Tale No.10. By using our website and services, you agree to the following terms and conditions:
1. Overview
This website is operated by Tale No.10, based in the UK. Throughout the site, “I”,”we”, “us”, and "our" refer to Tale No.10.
2. Online Store Terms
By placing an order on our site, you:
Confirm you are at least 18 years old
Agree to provide accurate shipping and contact details
Authorise us to charge your selected payment method
3. Products & Orders
Our embroidered clothing is made in small batches. We reserve the right to limit quantities or discontinue products at any time.
Prices are in GBP.
4. Payments
Payments are securely processed via Squarespace’s checkout system. We accept major debit/credit cards and supported services like PayPal (if enabled).
5. Shipping
We aim to dispatch orders within 2-3 working days. Delivery times may vary depending on your location.
6. Returns & Exchanges
Because each piece is made to order, we do not accept returns or exchanges unless the item is faulty, damaged, or incorrect.
If there’s a problem with your order, please email taleno10.studio@gmail.com within 14 days of receiving your item. To be eligible for a return, the item must be unworn, unused, and in its original condition. You may be asked to provide a photo of the issue to help us resolve it quickly.
Please note that custom or made-to-order items are not eligible for return or refund, unless faulty, in accordance with UK Consumer Contracts Regulations.
Buyers are responsible for return shipping costs unless the return is due to our error.
7. Intellectual Property
All artwork, designs, and content on this site belong to Tale No.10. You may not reproduce, duplicate, or exploit any content without our written permission.
8. Limitation of Liability
We are not liable for any indirect losses or damages arising from the use of our site or products, to the extent permitted by UK law.
9. Governing Law
These terms are governed by the laws of England and Wales.